FAQ (Frequently Asked Questions)

1. Do you deliver all over Sri Lanka?
✅ Yes, we deliver islandwide within 2–5 working days depending on your location.

2. How much is the delivery fee?
🚚 Standard delivery fee is LKR 400.

3. How can I pay for my order?
💳 We currently offer:

• Cash on Delivery (COD)

• Bank Transfer / Online Payment/KOKO & MINT Payments

4. How do I return a product?
🔄 We offer a 7-day return policy. Simply contact us via WhatsApp or Email with your order number, and our team will guide you through the process.

5. Which items are not eligible for returns?
❌ Personal care items, opened consumables, and clearance sale items cannot be returned due to hygiene and safety reasons.

6. How long does it take to get my refund?
💰 Once we receive your return, we process refunds within 5–7 working days.

7. Can I track my order?
📦 Yes! Once your order is shipped, we’ll send you a WhatsApp or Email update with tracking details.

8. What if my item is damaged or incorrect?
😔 If your order arrives damaged or not as described, contact us immediately. We’ll arrange a free replacement or refund.

9. Do you sell original products?
✅ Yes, all our products are carefully sourced and checked for quality before shipping.

10. How do I contact Quickhut.lk?
📞 Hotline: 0761199228
📧 Email: Help@Quickhut.lk
💬 WhatsApp: 0761199228