FAQ

Frequently Asked Questions

Orders & Payment

How do I place an order?

Browse our products, add items to your cart, and proceed to checkout. You can pay using credit/debit cards, KOKO, PayZy, or Mintpay.

Can I pay in installments?

Yes! We support KOKO (3 installments), PayZy (4 installments), and Mintpay options at checkout.

Can I change or cancel my order?

Please contact us immediately at +94 77 000 0000 or info@quickhut.lk. Orders that have already been dispatched cannot be cancelled.

Is it safe to use my card on your website?

Yes. All payments are processed through secure, encrypted payment gateways. We do not store your card details.

Shipping & Delivery

Do you deliver island-wide?

Yes, we deliver to all areas across Sri Lanka.

How long does delivery take?

Standard delivery takes 2-5 business days. Delivery times may vary based on your location.

Is there free shipping?

Yes! We offer free shipping island-wide on qualifying orders.

How do I track my order?

Once your order is dispatched, you will receive a tracking number via SMS or email. You can also use our Track My Order page.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for unused items in original packaging. See our Refund Policy for full details.

What if I received a damaged or wrong item?

How long do refunds take?

Approved refunds are processed within 5-7 business days to the original payment method.

Products

Are your products genuine?

Yes, all products sold on Quickhut.lk are genuine and quality-checked.

Do products come with a warranty?

Warranty availability depends on the product and brand. Check the product page for warranty information.

Contact Us

Still have questions? We are happy to help!

📧 Email: info@quickhut.lk
📞 Phone: +94 77 000 0000
⏰ Hours: Monday to Saturday, 9am - 6pm

FAQ